Refund Policy

Refund Policy

At PetLuxeon, customer satisfaction is important to us. Please read our refund policy carefully.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- Proof of purchase is required

Non-returnable items:
- Gift cards
- Items marked as final sale
- Items damaged due to misuse

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Shipping costs are non-refundable.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us.

Contact Information

For all return and refund requests, contact us at:

Email: support@petluxeon.shop