Privacy Policy

Privacy Policy

This Privacy Policy describes how PetLuxeon ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from our website.

1. Collecting Personal Information

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and cookies installed on your device.

Additionally, when you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number.

2. Using Personal Information

We use the personal information we collect to:
- Process and fulfill your orders
- Communicate with you
- Screen orders for potential risk or fraud
- Improve and optimize our website
- Provide you with information or advertising relating to our products or services, when in line with your preferences

3. Sharing Personal Information

We share your personal information with third parties to help us use your personal information, as described above. For example:
- Payment processors to complete transactions
- Shipping and fulfillment partners to deliver your orders
- Analytics and marketing partners to improve performance

We may also share your personal information to comply with applicable laws and regulations, respond to lawful requests, or protect our rights.

4. Cookies

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and support our marketing efforts. You can control and manage cookies through your browser settings.

5. Data Retention

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

6. Your Rights (UK & GDPR)

If you are a resident of the United Kingdom or the European Economic Area, you have the right to access personal information we hold about you, request corrections, updates, or deletion of your personal data.

To exercise these rights, please contact us using the information below.

7. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons.

8. Contact Information

For more information about our privacy practices, or if you have questions, please contact us at:

Email: support@petluxeon.shop