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Shipping Policy
At PetLuxeon, we aim to deliver your order as quickly and safely as possible. Below you will find all the information regarding our shipping process.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been processed, you will receive a confirmation email with your tracking details.
Shipping Time
Estimated delivery times:
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United Kingdom: 5–9 business days
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Europe: 6–12 business days
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International: 7–15 business days
Please note that delivery times may vary slightly due to customs clearance, peak seasons, or external factors beyond our control.
Shipping Costs
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FREE
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number so you can follow your parcel in real time.
You can also track your order at any time by contacting our support team.
Customs & Import Duties
For international orders, customs fees or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.
UK orders are normally delivered without additional customs charges.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
Delayed or Lost Packages
If your order has not arrived within the estimated timeframe, please contact us at:
Our team will be happy to assist you.
Contact Us
If you have any questions regarding shipping, feel free to reach out: